MyStayProfile

Terms and Conditions of Use - MyStayProfile

Last updated: March 2026

1. Acceptance:

By accessing and using MyStayProfile, you agree to comply with these Terms.

2. Service:

MyStayProfile is a SaaS that allows short-term rental hosts to create digital guides for their guests.

3. Host Responsibility:

The Host is solely responsible for all content added to the guides. We are not liable for unfulfilled promises or accommodation issues. Illegal or offensive content is strictly prohibited.

4. Monetization:

The Free Plan displays advertisements (e.g., Google AdSense) within the guide viewed by the guest. Premium Plans remove these advertisements.

5. Cancellation, Refund and Dispute Policy

We believe in transparency and the value delivered by MyStayProfile. Our billing policies follow global Software as a Service (SaaS) standards and Brazilian Consumer Protection laws.

5.1. Subscription Cancellation

You can cancel your subscription at any time through your dashboard (Menu > My Plan > Manage Subscription).

  • Cancellation stops the automatic renewal for the next cycle.
  • You will continue to have access to your paid plan's benefits until the last day of the current billing cycle.

5.2. Refund Policy (General Rule)

As a general rule for monthly and annual subscriptions, we do not offer partial or full refunds for months already started, unused guides, or forgetting to cancel. By subscribing to a plan, you agree to recurring billing.

5.3. Right of Withdrawal (Brazil Only)

In compliance with Article 49 of the Consumer Defense Code (CDC) applicable to customers residing in Brazil, we offer the right of withdrawal within 7 (seven) calendar days from the date of the first purchase of the paid plan.

  • If you request cancellation within this period, the full amount will be refunded to your credit card.
  • This rule does not apply to automatic renewals in subsequent months.

5.4. Upgrades and Downgrades

  • Upgrades: If you switch to a higher plan (e.g., from Essentials to Pro), the price difference will be charged immediately, based on the remaining time in your current cycle (prorated charge).
  • Downgrades: If you downgrade your plan, the change will only take effect in the next billing cycle. There will be no refund or cash credit generated for the price difference of the current month.

5.5. Payment Disputes (Chargebacks)

If you do not recognize a charge, we ask that you contact our support immediately before opening a dispute (chargeback) with your bank or credit card company.

  • Improper disputes constituting friendly fraud or bad faith after using the service will result in the immediate blocking and permanent ban of the account, as well as the deactivation of all linked guides.

6. Subscriptions and Payments:

Billing: Subscriptions are billed recursively (monthly or annually). Upgrades: Immediate effect. The user will be charged a prorated amount for the new tier. Downgrades & Cancellations: The user can cancel or downgrade at any time via the billing panel. The change will only take effect at the end of the current billing cycle. No partial refunds are provided for the remaining days of the active cycle. Limits: If a downgrade occurs, the user is responsible for manually deactivating guides to comply with the new lower limit. If not done, the system will automatically pause the most recently activated guides until the limit is respected.

7. Availability:

The service is provided "as is", without guarantees of uninterrupted uptime.